Shipping and Returns
Standard Shipping Times
We provide same-day dispatch on all orders placed before 2pm each weekday. All of our orders are sent out via Fastway and take between 1-2 working days to deliver to Sydney, Melbourne and Brisbane areas, 4-5 working days for South Australia and up to seven working days to Western Australia. You will receive a confirmation email from us and a tracking email from Fastway once your order has been dispatched. Please contact us as soon as possible on (02) 9037 0894 if you have not received these.
Can I pick up my order?
Yes, we love the opportunity to meet our customers!
You’ll find us at Unit 4, 28 Dell Road, West Gosford and we are open 8am – 4pm weekdays (closed public holidays). When you reach the checkout choose the ‘Local Pickup’ option as the Shipping Method.
Your order will be ready for collection the following business day after placing your order.
We will accept the return of any product which is damaged in transit, or does not match the description of what you ordered. Should any damage have occurred we must be contacted via email: firstname.lastname@example.org within 48 hours of receiving your goods and provided with photo evidence for verification. We will then organise a replacement product be sent out to you or a refund provided, whichever you prefer.
Please note that we take every care in packaging your order so that it is not damaged. However, breakages do happen from time to time, especially when you’re dealing with glass jars.