Money Back Guarantee

We're so confident you'll love our nourishing wholefood range that your first purchase is completely risk-free.

If you're not completely satisfied with your first Food to Nourish product purchased through our website, simply let us know within 30 days of receiving your order and we'll refund the purchase price of one eligible product.

We believe trying new food should feel exciting, not risky. That's why we've made our Money Back Guarantee simple, fair and hassle-free.

How to Make a Claim

1. Email sales@foodtonourish.com.au with the subject line "Money Back Guarantee – [Your Name]" within 30 days of receiving your order.

2. Please include the following information in your email:

• Your full name

• Your order number

• The product you'd like to claim for

• A brief explanation of why the product didn't meet your expectations

• Photos of the product (if requested)

3. Once we've reviewed your claim, we'll let you know whether it has been approved and whether the product needs to be returned. If a return is required, we'll provide you with the return instructions. Please keep your tracking number until your claim has been finalised.

4. Once we have received and assessed the returned product (where applicable), or otherwise confirmed your claim, we'll process your refund to your original payment method.

5. Please allow up to 14 days for your refund to be processed once your claim has been approved and any required return has been received.

Terms & Conditions

1. Participation in the Food to Nourish Love It or Your Money Back Guarantee ("Guarantee") is open to customers aged 18 years or over who are located in Australia.

2. This Guarantee applies only to first-time purchases of eligible Food to Nourish products made directly through the Food to Nourish website. Merchandise, accessories, gift cards, subscription renewal orders and clearance items are excluded.

3. By making a claim under this Guarantee, you agree to these Terms & Conditions.

4. The Guarantee applies to one eligible product per customer (or household), regardless of the number of products purchased in the order.

5. To make a claim, contact the Food to Nourish Customer Service team by calling (02) 9037 0894 or emailing sales@foodtonourish.com.au within 30 days of receiving your order.

6. Claims must be submitted directly to Food to Nourish. You must provide the requested information and wait for confirmation before returning any product.

7. Products must be consumed or prepared according to the instructions provided on the packaging before a claim can be made. For example, Baking Mixes must be prepared in accordance with the package instructions.

8. For products that can reasonably be returned (including Protein Cookie Boxes, Bliss Bar Boxes, Spreads and Cereals), Food to Nourish may require the product to be returned in its original packaging with the remaining unused contents before a refund is processed. Products that cannot reasonably be returned after use, such as prepared Baking Mixes, may not require a return.

9. If a return is required, products should be posted to:

Food to Nourish
Unit 4, 28 Dell Road
West Gosford NSW 2250
Australia

10. Customers are responsible for the cost of return postage unless otherwise agreed by Food to Nourish.

11. Claims received more than 30 days after the customer has received their order will not be accepted.

12. Refunds are limited to the purchase price paid for the eligible product, excluding shipping charges. Where a promotional discount has been been applied, the refund amount will not exceed the amount paid for that product.

13. Refunds will be processed to the original payment method within 14 days after the claim has been approved and, where required, the returned product has been received.

14. Food to Nourish may verify the validity of all claims and reserves the right to reject any claim where it reasonably believes there has been misuse of the Guarantee, fraudulent activity, false or misleading information, or repeated claims inconsistent with the purpose of the Guarantee.

15. Food to Nourish reserves the right to amend, suspend or withdraw this Guarantee and these Terms & Conditions at any time without prior notice, provided such changes do not affect claims already submitted.

16. This Guarantee is offered in addition to, and does not limit, your rights under the Australian Consumer Law.