Shipping and Returns

Standard Shipping Times

We aim to provide same-day dispatch on all orders placed before 2pm on weekdays. If your order is urgent, please call us on (02) 9037 0894. Orders are shipped via Fastway and typically take 1-2 working days for delivery to Sydney, Melbourne, and Brisbane, 4-5 working days to South Australia, and up to 7 working days for Western Australia. Once dispatched, you will receive a confirmation email from us and a tracking email from Fastway. If you do not receive these, please contact us promptly on (02) 9037 0894.

Can I pick up my order?

Yes, we love the opportunity to meet our customers!

You’ll find us at Unit 4, 28 Dell Road, West Gosford and we are open 8am – 4pm weekdays (closed public holidays). When you reach the checkout choose the ‘Local Pickup’ option as the Shipping Method.

Your order will be ready for collection the following business day after placing your order.

Returns

We will accept the return of any product which is damaged in transit, or does not match the description of what you ordered. Should any damage have occurred we must be contacted via email: info@foodtonourish.com.au within 48 hours of receiving your goods and provided with photo evidence for verification. We will then organise a replacement product be sent out to you or a refund provided, whichever you prefer.

Please note that we take every care in packaging your order so that it is not damaged. However, breakages do happen from time to time, especially when you’re dealing with glass jars.

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